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How to update your credit or debit card details (PayPal)

To update your payment details with PayPal please go to the PayPal website and log into your account. ...

What is meant by "bleed"?

When books are printed, the content is printed on large sheets of paper which are then trimmed down to size by machines. When the pages are cut, there is a tiny margin of error. This normally doesn't matter, because there is normally a sizable margin ...

What does "RoW" mean?

RoW means "Rest of World".

How to apply for a refund

Most payments to firstwriter.com (such as competition entry fees and subscription fees) are non-refundable...

How to recover saved data from an old account

When you have a firstwriter.com account you can save certain data on the website, such as notes, reminders, and saved searches, etc...

Account suspension – Max IP limit

For your security, our system constantly monitors access to accounts to detect any unusual activity...

What is an SAE / SASE / Stamped Addressed Envelope?

When submitting to magazines, agents, and publishers by post they will often require you to provide them with a means of replying to you at your cost (and without them having to even write your name and address out!). They will therefore request you i...

What is meant by "gutter" in publishing?

The gutter is the inside margin of a printed book. It is called the gutter because books do not lay flat when they are opened: the pages have to bend out from the spine. This creates a "gutter" where the two pages join.

What does "agented" mean?

An agented submission is one which is submitted by a literary agent. If a publisher accepts only agented submissions then you will need a literary agent to submit the work on your behalf.

What to do if you haven't received the account activation email

Sometimes, email service providers misidentify our activation emails as SPAM, and don't deliver them. ...

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