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How to apply for a refund

Most payments to firstwriter.com (such as competition entry fees and subscription fees) are non-refundable...

How to recover saved data from an old account

When you have a firstwriter.com account you can save certain data on the website, such as notes, reminders, and saved searches, etc...

What to do it your payment is failing

If your payment is failing then the easiest way of resolving the matter is usually to simply wait till your account closes, and then re-open it at https://www.firstwriter.com/subscribe...

What is meant by "bleed"?

When books are printed, the content is printed on large sheets of paper which are then trimmed down to size by machines. When the pages are cut, there is a tiny margin of error. This normally doesn't matter, because there is normally a sizable margin ...

Account suspension – Max IP limit

For your security, our system constantly monitors access to accounts to detect any unusual activity...

What is meant by "gutter" in publishing?

The gutter is the inside margin of a printed book. It is called the gutter because books do not lay flat when they are opened: the pages have to bend out from the spine. This creates a "gutter" where the two pages join.

What does "agented" mean?

An agented submission is one which is submitted by a literary agent. If a publisher accepts only agented submissions then you will need a literary agent to submit the work on your behalf.

How to update your credit or debit card details (PayPal)

To update your payment details with PayPal please go to the PayPal website and log into your account. ...

What is typesetting?

"Typesetting" is the publishing process of laying out text on the page ready for publication, including running heads, footers, page numbers, etc.

What is a TOC?

A TOC is a table of contents. These are often requested as part of nonfiction proposals.

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